> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://info.podpitch.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# 🎯 What Happens When You Turn a Campaign Off and Reactivate It?

# What Happens When You Turn a Campaign Off and Reactivate It?

Turning a campaign off stops that campaign's outreach. It does not cancel the subscription, change billing, remove the connected mailbox, or delete the campaign.

## PodPitch

When an OmniCampaign is set to **Off**:

- new pitches stop;
- queued sending for that campaign stops according to the current campaign controls;
- the profile, targeting, drafts, history, and settings remain saved; and
- other active OmniCampaigns are not canceled.

Before reactivating:

1. Open the OmniCampaign.
2. Review the profile and enabled media channels.
3. Confirm the targeting and exclusions.
4. Open **Email Addresses** and confirm that the selected mailbox is healthy.
5. Review pending pitches and follow-ups.
6. Rewrite eligible pending messages if the profile or campaign changed.
7. Choose **Manual** for a controlled review or **Smart** only after the queue is ready.

Do not assume that every old queued message is still appropriate after a long pause.

## Subscription changes

Turning a campaign Off is not cancellation. To cancel the subscription:

1. Open **Settings**.
2. Scroll to the bottom of the page.
3. Select **I might need to cancel**.
4. Follow the prompts.
5. Review and save the effective-date confirmation.

## Human assistance after a cancellation request

If you ask to cancel in dashboard chat, Hugo will provide the steps above and then **immediately escalate the conversation to a human support teammate** for further assistance.

The human teammate can help confirm the request, effective date, remaining access, next invoice, and account-specific terms. Opening chat alone does not replace completing the Settings prompts unless the human gives you different written instructions.