> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://info.podpitch.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# 🚫 Why Was My Campaign Paused?

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## 🔌 1. Email Disconnected or Needs Reauthorization

Your campaign requires an active, connected email inbox to send pitches.

**Why does this happen?**

* Your email password was changed
* Permissions expired (common with Gmail/Outlook)
* The connection was manually removed

**How to fix:**  
Open **Email Addresses** and reconnect the affected mailbox.

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## 👤 2. No Active Profile with a Seat

Each campaign must have an active profile assigned with a valid subscription (seat).

**Why this happens?**

* The profile was removed or swapped
* The seat was removed or expired
* A new profile was added, but not assigned a seat

**How to fix:**  
Go to **Profiles → Subscriptions column → “Add Podcast”** (or relevant product) to assign a seat.

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## ⏸️ 3. Subscription Paused (Database Access Mode)

If your account is paused, all outreach stops automatically.

**What this means:**

* Campaigns become read-only
* No new emails or follow-ups are sent
* Account is in **Database Access Mode ($19.99/month)**

**How to fix:**  
Reactivate your subscription to resume sending.

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## ⚙️ 4. Campaign Set to “Off”

Your campaign may simply be turned off.

**How to check:**

* Go to **Campaigns**
* Open your campaign
* Check the toggle in the top right (**Off / Manual / Smart**)

Switch it to **Manual** or **Smart** to resume sending.

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## ✉️ 5. Missing or Incomplete Email Setup

Campaigns can pause if required fields aren’t set properly.

**Common issues:**

* No subject line added
* Templates not applied correctly
* Emails are not rewritten after changes

**How to fix:**

* Open your campaign
* Check your templates
* Click **Rewrite Emails** to apply updates

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## 🚨 6. Sending or Deliverability Issues

To protect your inbox reputation, sending may be paused if there are risks.

**Examples:**

* Email provider temporarily restricted your account
* Sending limits exceeded
* Authentication issues (DKIM/SPF not set properly)

**What to do:**  
Reconnect your email and reduce sending volume if needed. If the issue persists, reach out to support.

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## 🧠 Good to Know

Pausing a campaign does **not delete anything**:

* Your pitches stay saved
* Your progress is محفوظ
* You can resume anytime once the issue is resolved

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## ✅ Still stuck?

If you’re not sure why your campaign paused, reach out via chat and we’ll take a look for you.