🎓 Onboarding & Support Calls

If you ever need help with:

• Setting up your account
• Creating or optimizing campaigns
• Improving targeting, keywords, or Smart Mode
• Understanding campaign settings
• Troubleshooting issues
• Strategy or best practices

You can book a call directly through your dashboard.

🔄 NEW: PodPitch Call Interceptor (Live Help System)

To get you help faster and more accurately, we’ve introduced the PodPitch Call Interceptor — a smart guided flow that appears when you click any “Call” or “Live Help” button across the platform.

📍 Buttons Now Using the Call Interceptor

These buttons now route through the new support experience:

• “Schedule a Free Call” inside the Buddy widget
• “Get Live Help” (top-right of your dashboard)
• “Live Help” inside campaign pages

Instead of immediately opening the call calendar, you’ll now be guided through a short, helpful assistance flow.

🧭 How the New Call Interceptor Works

When you click any call/support button, you’ll follow a simple 4-step flow:

1️⃣ State What’s Going On

You’ll type a short summary of your issue or question.

2️⃣ Choose Your Urgency Level

This helps us triage and prioritize support properly.

3️⃣ Smart Follow-Up Questions

Our PodPitch Brain asks two dynamic questions based on your previous answer — helping us diagnose the issue immediately.

4️⃣ Instant Help From Finn

Finn then provides:

• Step-by-step instructions
• Troubleshooting guides
• Relevant articles
• Direct answers

This resolves many issues instantly, without needing a call.

✨ After That, You Choose What to Do Next

You’ll have three options:

• Continue in chat if you still need help
• Close the flow
• Schedule a call if you'd still prefer one

This ensures you always get fast answers — and only book a call if necessary.

💡 Why This Matters

Support shouldn’t be slow or confusing. The Call Interceptor ensures:

✔ Faster troubleshooting
✔ More accurate help
✔ Less back-and-forth
✔ Only booking a call when truly needed

It’s designed to make your support experience smoother, clearer, and more helpful.

📞 Need Help Right Now?

Click Get Live Help, Call My Buddy, or Live Help inside any campaign — and the Call Interceptor will walk you through the fastest path to a solution.

We’re here to help you every step of the way!

Updated on: 17/08/2026