Question 1

💳 Plans, Pitch Capacity, and Billing

Accepted Answer

Plans, Pitch Capacity, and Billing

PodPitch uses All Access plans with shared daily pitch capacity. The live checkout, billing summary, capacity shown in the account, and signed agreement are the source of truth for a customer.

Current All Access plans

Podcast, journalist, and newsletter outreach are media types inside an OmniCampaign. They are not separate campaign products or separately purchased media seats.

For customers who began onboarding on or after September 9, 2026:

Standard includes 15 daily pitches.
Pro includes 45 daily pitches.

Customers who began onboarding before that date keep the capacity already assigned to their account unless they later accept a plan or capacity change.

Depending on the offer, checkout can provide:

Standard or Pro daily outreach levels;
commitment terms from 3 to 24 months;
card or bank payment;
upfront, annual, quarterly, or monthly schedules; and
a downloadable signed agreement.

Not every payment option appears on every offer.

Migrated accounts

Accounts from the previous billing model were moved to All Access without changing what they were already paying.

A migrated account can also retain protected or grandfathered daily pitch capacity. Do not instruct the customer to purchase, add, or remove a separate podcast, journalist, or newsletter seat. Review the current plan, price, capacity, and renewal shown in the account.

Pitch Packs

A Pitch Pack increases shared daily capacity. It does n

Question 2

How to Cancel a PodPitch Account

Accepted Answer

How to Cancel a PodPitch Account

Cancellation starts from Settings in your PodPitch dashboard.

Cancel your subscription

Open Settings.
Scroll to the bottom of the page.
Select I might need to cancel.
Follow the prompts to submit the cancellation.
Save the confirmation and review the effective cancellation date.

Complete these steps before the applicable renewal or notice deadline in your agreement.

If you ask to cancel in chat

If you tell Hugo or the dashboard chat that you want to cancel, you will first receive the cancellation steps above. The conversation will then be escalated immediately to a human support teammate for further assistance.

The human teammate can help confirm:

whether the cancellation request was received;
the effective cancellation date;
remaining access;
the next invoice;
any other active billing items; and
any account-specific commitment or notice terms.

Do not treat the chat instructions alone as confirmation that cancellation is complete. Complete the prompts under Settings → I might need to cancel unless the human teammate gives you different written instructions.

You do not need to book a call before submitting the cancellation request.

Standard end-of-period cancellation

A standard cancellation normally:

keeps the subscription active until the end of the paid period;
keeps paid features available until the effective date;
prevents renewal after that date; and
results in

Question 3

🔐 How to Set Up DKIM for PodPitch

Accepted Answer

How to Set Up DKIM for PodPitch

DKIM (DomainKeys Identified Mail) adds a cryptographic signature to outgoing email. Receiving mail systems use a public key in your DNS to verify that the message was signed by an authorized service and was not altered after signing.

Important: DKIM values are generated for your domain by the service that sends your email. Never copy a selector, public key, or CNAME target from an example or another company.

How DKIM relates to PodPitch

PodPitch send outreach through a mailbox you connect to the applicable workspace. In PodPitch, manage it under Email Addresses. DKIM signing is controlled by that mailbox provider or by another service that actually sends mail for your domain.

Before you change DNS

Confirm the domain used by the connected email address.
Identify every service that sends email for that domain.
Sign in to the sending service's administrator console.
Confirm who manages the domain's DNS.
If your organization has an email administrator, ask them to own the change.

1. Generate or reveal the DKIM records

Open the email authentication or DKIM area in your provider's administrator console. Select the exact custom domain you want to authenticate.

The provider will show one or more records. Depending on the provider, these may be:

CNAME records that point to provider-hosted public keys; or
TXT records containing a public key.

Copy the record type, host or selector, target or value, and a

Question 4

🧭 Can I Try PodPitch Before Buying?

Accepted Answer

Can I Try PodPitch Before Buying?

PodPitch no longer offers new self-serve free-trial signups. You can still review the product before committing, and you do not have to complete a demo before purchasing.

Buy PodPitch directly

Visit podpitch.com.
Open the current plans or signup option.
Choose the offer available to you.
Review the included media channels and daily pitch capacity.
Review the commitment length, payment schedule, amount due today, and renewal terms.
Read the agreement before entering payment details.

The live checkout and signed agreement are the source of truth for pricing, included capacity, payment dates, renewal, and cancellation.

If a sales representative sends you a Pay Your Way checkout link, use that link to review the offer prepared for you. See How Pay Your Way Checkout and Agreements Work.

Request a demo

A demo is optional. Use the current demo or contact option on the PodPitch website when you want a guided overview before purchasing.

During a demo, you can ask about:

OmniCampaigns and the available media channels;
profiles and connected email addresses;
targeting, Smart Fit, and Smart Mode;
daily pitch capacity;
plans and commitment terms; and
the setup required for your team.

A demo does not create a free trial or override the terms shown in checkout.

If you already have

Question 5

🛡️ How to Set Up SPF for PodPitch

Accepted Answer

How to Set Up SPF for PodPitch

SPF (Sender Policy Framework) tells receiving mail systems which services are allowed to send email for a domain. A correct SPF record helps prevent spoofing and improves authentication, but an incorrect record can cause legitimate email to fail.

Important: Do not copy an SPF record from this article, another company, or an online example. Your record must reflect every service that actually sends email for your domain.

How SPF relates to PodPitch

PodPitch send outreach through a mailbox you connect to the applicable workspace. In PodPitch, manage it under Email Addresses. Your mailbox provider and any other services that send as your domain determine what belongs in SPF.

Do not add a generic PodPitch SPF include. If Support gives you a domain-specific DNS instruction, use that exact instruction; otherwise, configure SPF only for the services that actually send your mail.

Before you change DNS

Confirm the domain used by your connected email address.
List every legitimate sender for that domain. This may include Google Workspace or Microsoft 365, a CRM, newsletters, support tools, website forms, and transactional email services.
Find the current DNS host for the domain. This may be your registrar, Cloudflare, or another DNS provider.
Get the exact SPF requirement from each sending service's admin console or official documentation.
If your company has an IT team or managed DNS, ask them to make the change.

Question 6

⏸️ How to Pause or Change a PodPitch Subscription

Accepted Answer

How to Pause or Change a PodPitch Subscription

PodPitch's paid pause is called Database Access Mode. It costs $19.99 per month and preserves your account for a later return while stopping outreach.

PodPitch does not offer a free subscription pause.

What Database Access Mode keeps

While the monthly Database Access subscription remains paid, you retain access to saved account data, including profiles, campaigns, drafts, settings, history, and available database/search access.

Database Access Mode can remain active indefinitely while the subscription is paid.

What stops

When Database Access Mode takes effect:

new pitches stop;
scheduled follow-ups stop;
Smart and Manual campaign sending is unavailable; and
new outreach workflows cannot run.

Pause timing matters: outreach continues until the pause actually becomes effective.

Move to Database Access Mode

Database Access Mode is not a self-service plan change. To request it:

Message Support through the chat in your PodPitch dashboard or contact your account manager.
Identify the All Access subscription or billing item you want reviewed for Database Access Mode.
State whether you want the change as soon as possible or at the end of the current paid period.
Ask for confirmation of the effective date, the $19.99 monthly charge, any proration or account credit, and the next invoice.
Wait for written confirmation that the change has been processed.

Do not assume outreach has stopped until

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