How to Cancel a PodPitch Account

Cancellation starts from Settings in your PodPitch dashboard.

Cancel your subscription

1. Open Settings.
2. Scroll to the bottom of the page.
3. Select I might need to cancel.
4. Follow the prompts to submit the cancellation.
5. Save the confirmation and review the effective cancellation date.

Complete these steps before the applicable renewal or notice deadline in your agreement.

If you ask to cancel in chat

If you tell Hugo or the dashboard chat that you want to cancel, you will first receive the cancellation steps above. The conversation will then be escalated immediately to a human support teammate for further assistance.

The human teammate can help confirm:

• whether the cancellation request was received;
• the effective cancellation date;
• remaining access;
• the next invoice;
• any other active billing items; and
• any account-specific commitment or notice terms.

Do not treat the chat instructions alone as confirmation that cancellation is complete. Complete the prompts under Settings → I might need to cancel unless the human teammate gives you different written instructions.

You do not need to book a call before submitting the cancellation request.

Standard end-of-period cancellation

A standard cancellation normally:

• keeps the subscription active until the end of the paid period;
• keeps paid features available until the effective date;
• prevents renewal after that date; and
• results in no further charge for the canceled subscription unless another commitment or billing item remains.

Use the confirmation and signed agreement as the source of truth.

Immediate cancellation

If you need access and outreach to stop before the end of the paid period, tell the human support teammate that you are requesting immediate cancellation.

Immediate cancellation can end subscription access and campaign activity sooner. It does not automatically create a prorated refund, card refund, or account credit. Refund review is separate.

If the cancellation control is missing or fails

Still escalate the dashboard chat to a human. Include:

• the email address on the account;
• the plan or billing item you want canceled;
• whether you want end-of-period or immediate cancellation;
• the next renewal date, if known; and
• a screenshot or the exact error.

Do not repeatedly submit the flow or create another account.

Removing a card is not cancellation

Removing or replacing a payment method does not stop renewal. It can leave an active subscription with a failed or past-due invoice.

Complete Settings → I might need to cancel and use the human chat handoff for confirmation.

Refund requests

Cancellation does not automatically refund the current period or a recent renewal. Submit any refund-review request within five calendar days of the charge. Approval is not guaranteed.

Pause instead of canceling

Database Access Mode is a $19.99 monthly paid pause. It stops new outreach and follow-ups while preserving account data and database access.

Database Access Mode is not cancellation and continues renewing until canceled or replaced. Moving to it requires Support or the account manager.

Before access ends

Do not rely on continued access after the effective cancellation date. Export anything you are permitted to keep and save the written confirmation.

Updated on: 17/09/2026