⚠️ Why Your Campaign Isn’t Sending on Smart Mode

🔍 Step 1: Check Campaign Status

Go to Campaigns → Select Your Campaign.

Make sure your campaign is:

• Set to Smart Mode
• Not paused
• Not archived

Campaigns only send when they show as In Progress.

🔍 Step 2: Check Daily Sending Limits

Your campaign will stop sending for the day if:

• You reached your daily pitch limit
• Your profile already hit its daily or weekly target
• You’re using one email address across multiple active campaigns and the combined limit was reached

🔍 Step 3: Check Your Profile

Smart Mode will pause automatically if:

• Your profile is inactive
• Required fields are missing (bio, key points, blurb)
• The profile was accidentally archived or deleted
• The sending email needs reconnection

🔍 Step 4: Check Smart Pitch Timing Settings

Go to:

Campaign Settings → Smart Pitch Settings

Verify:

• Start Date — the biggest cause of Smart Mode not sending
• Sending Window (Start Time → End Time)
• Whether weekends are allowed or blocked

If the current time is outside your sending window, no pitches will send.

🔍 Step 5: Check Targeting & Matching

Smart Mode will pause if:

• Your filters are too restrictive
• No podcasts match your criteria
• All matching podcasts were already pitched

Try widening your targeting settings to expand results.

🔍 Step 6: Email + Deliverability Issues

Smart Mode cannot send if:

• Your email authentication token expired
• Your domain has SPF/DKIM/DMARC issues
• Your sending domain is temporarily blocked
• Your mailbox needs reconnection

Reconnect your email by going to:

Mailboxes → Edit → Reconnect

🎉 Once you fix the issue

Smart Mode automatically resumes sending.
You don’t have to restart or rebuild the campaign.

📹 See a visual walkthrough:

​How to Troubleshoot Smart Mode Sending Issues | Scribe

Updated on: 17/08/2026