What Happens When You Turn a Campaign Off and Reactivate It?

Turning a campaign off stops that campaign's outreach. It does not cancel the subscription, change billing, remove the connected mailbox, or delete the campaign.

PodPitch

When an OmniCampaign is set to Off:

• new pitches stop;
• queued sending for that campaign stops according to the current campaign controls;
• the profile, targeting, drafts, history, and settings remain saved; and
• other active OmniCampaigns are not canceled.

Before reactivating:

1. Open the OmniCampaign.
2. Review the profile and enabled media channels.
3. Confirm the targeting and exclusions.
4. Open Email Addresses and confirm that the selected mailbox is healthy.
5. Review pending pitches and follow-ups.
6. Rewrite eligible pending messages if the profile or campaign changed.
7. Choose Manual for a controlled review or Smart only after the queue is ready.

Do not assume that every old queued message is still appropriate after a long pause.

Subscription changes

Turning a campaign Off is not cancellation. To cancel the subscription:

1. Open Settings.
2. Scroll to the bottom of the page.
3. Select I might need to cancel.
4. Follow the prompts.
5. Review and save the effective-date confirmation.

Human assistance after a cancellation request

If you ask to cancel in dashboard chat, Hugo will provide the steps above and then immediately escalate the conversation to a human support teammate for further assistance.

The human teammate can help confirm the request, effective date, remaining access, next invoice, and account-specific terms. Opening chat alone does not replace completing the Settings prompts unless the human gives you different written instructions.

Updated on: 17/09/2026