🛠️ Why Can’t I Create an OmniCampaign or Use a Media Type?

If Create Campaign is unavailable or a media type is missing, work through these checks before rebuilding or deleting anything.

1. Confirm the profile

Make sure the profile you want to use exists and contains the required information.

All Access supports unlimited profiles, but the profile still needs enough information to create accurate outreach.

2. Check Email Addresses

Open Email Addresses and confirm that the sending address:

• Appears in the list
• Is connected
• Is enabled or ready for sending
• Does not show Fix Now or Reconnect
• Has completed any required provider authorization

A team-member login email is not automatically a connected sending email.

3. Check the campaign type

All new campaigns are OmniCampaigns. An older campaign created before OmniCampaigns may not show every current media option.

If you need multimedia outreach, create a new OmniCampaign rather than deleting the old campaign.

4. Check media access

The media sources shown can depend on the features available to the account and any required setup.

If Podcasts are available but Journalists or Newsletters are missing, confirm that the account includes access to those media sources.

5. Check campaign state and capacity

A campaign may not send when:

• It is Off or paused
• The sending email is disconnected
• The schedule is closed
• The shared daily pitch allowance has been reached
• No eligible targets are available
• Required campaign setup is incomplete

Creating extra profiles does not add daily pitch capacity.

6. Save and refresh

Save the profile and campaign settings, then reopen the Campaigns area. Avoid repeatedly clicking Create Campaign or deleting existing campaigns while setup is incomplete.

Contact Support

If the problem continues, send Support:

• The account email
• Profile name
• Campaign name, if one exists
• Missing media type
• Exact error text
• A screenshot with unrelated personal information removed

Never send passwords, one-time codes, API keys, or active session tokens.

Updated on: 08/09/2026